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What are electronic patient recalls?

Just like the postcards most offices send, electronic patient recalls serve to remind patients it's time for them to make their next appointment, whether it be for their annual comprehensive exam, glaucoma follow up, or any other recall types you use. 

Set it and forget it
With integrated recalls you can set when a patient should be notified for a recall while they're still in the office, then never worry about it again! The integration will take over and reach out to your patient when it's time for them to come back, either with a voice message to a home number or a text message to a mobile phone. 

"When do recalls go out?"

Notifications are sent weekly based on the recall types and schedules you set in Eyefinity Practice Management. With increased flexibility and customization, you’ll be in full control of when notifications are sent to your patients. It’s easier than ever to customize notification settings to compliment your practice workflow. 

You know your patients best. 
You will have the ability to control the recall schedule for your patients. If you know your patients will need recall reminders further in advance you can set more recalls, or if you know they'll only need one notification you can turn off any unnecessary ones. 

What your patients will see

​Default Recall Message

Recall Message Option #2

Recall Message Option #3

• Provides a clickable link that will take the patient to your website. 
• As our shortest recall text, default recalls are less likely to be broken in to multiple messages or cut off. 
• Focuses on online scheduling. 

• Includes both the practice's phone number and a clickable link that will take the patient to your website
• Longer texts will sometimes be broken in to multiple messages by some services, which can hinder patient response. 

• Provides the office's phone number and does not include a website link.
• Longer form texts may be cut off or broken in to multiple messages. 
• Focuses on phone-based scheduling. 

Appointment Reminder Details

Patient Recall Details

Eyewear Ready Details

Take control of your patient communication for $99/month*

Included services:

• Unlimited patient notifications sent as voice or text messages
• Real-time updates for confirmed appointments
• Automatic updates to order statuses
• Daily reporting so you can monitor your notifications.

* Additional monthly fees may apply for multi-location practices.