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What are electronic patient recalls?

Just like the postcards most offices send, electronic patient recalls serve to remind patients it's time for them to make their next appointment, whether it be for their annual comprehensive exam, glaucoma follow up, or any other recall types you use. 

Set it and forget it
With integrated recalls you can set when a patient should be notified for a recall while they're still in the office, then never worry about it again! The integration will take over and reach out to your patient when it's time for them to come back, either with a voice message to a home number or a text message to a mobile phone. 

"When do recalls go out?"

Recalls always go out the first Sunday of every month. Which patients get the notifications depends on how recall dates are set in Eyefinity Practice Management. 

Using the default setting notifications will go out to several recall intervals.
As a sample let's use notification date April 5th, 2020:

• Patients with a "month ahead" recall date in May of 2020
• Patients with a "month after" recall date in March of 2020
• Patients with a "12 month" recall date in April 2019

If a patient comes in for their appointment it will satisfy the recall date and no further notifications will go out. ​​

Why at those intervals?

• The "month ahead" feature gives patients enough time to call in and schedule an appointment. 
• The "month after" feature will reach out to patients who got a  recall notification previously but never scheduled an appointment. 
• The "12 month" feature will reach out to patients who were originally expected back the previous year. 

You know your patients best. 
You will have the ability to control the recall schedule for your patients. If you know your patients will need recall reminders further in advance you can set more recalls, or if you know they'll only need one notification you can turn off any unnecessary ones. 

What your patients will see

​Default Recall Message

Recall Message Option #2

Recall Message Option #3

• Provides a clickable link that will take the patient to your website. 
• As our shortest recall text, default recalls are less likely to be broken in to multiple messages or cut off. 
• Focuses on online scheduling. 

• Includes both the practice's phone number and a clickable link that will take the patient to your website
• Longer texts will sometimes be broken in to multiple messages by some services, which can hinder patient response. 

• Provides the office's phone number and does not include a website link.
• Longer form texts may be cut off or broken in to multiple messages. 
• Focuses on phone-based scheduling. 

Appointment Reminder Details

Patient Recall Details

Eyewear Ready Details

Take control of your patient communication for $99/month*

Included services:

• Unlimited patient notifications sent as voice or text messages
• Real-time updates for confirmed appointments
• Automatic updates to order statuses
• Daily reporting so you can monitor your notifications.

* Additional monthly fees may apply for multi-location practices.