What are Eyeware notifications?
Our integrated Eyewear Ready notifications will automatically send voice messages to home numbers or text messages to mobile phones to let your patients know when to pick up their materials.
Save time with integration
This integrated service automatically sends reminders and updates the order status in Eyefinity Practice Management accordingly. This saves your staff the time of making phone calls and manually updating the statuses.
This integrated service automatically sends reminders and updates the order status in Eyefinity Practice Management accordingly. This saves your staff the time of making phone calls and manually updating the statuses.
"How do notifications go out?"
Eyewear Ready notifications are based on Order Status
- In Eyefinity Practice Management, when an order's status is changed to "Received" the system will automatically recognize the "Received" status of the order and send the patient a notification that their eye wear is ready to be picked up .
- After the notification goes out, the order status will automatically update to "Notified."
- Notifications are sent every hour starting at 9:15 am and going until 5:15 pm. For example if you change an order status to "Received" at 3:45pm, a notification would be sent to the patient at 4:15pm.
By default the Eyewear Ready notifications only go out to patients one time. If you would like to send a second notification you can do so by changing the order status back to "Received."
Why just one notification?
Most patients are already excited about receiving their new eyewear and don't need a second notification. A single notification ensures patients are made aware of their order but aren't flooded with too many alerts.
Most patients are already excited about receiving their new eyewear and don't need a second notification. A single notification ensures patients are made aware of their order but aren't flooded with too many alerts.
What your patients will see
|
Default Eyewear Ready Reminder
|
Eyewear Reminder Option #2
|
Eyewear Reminder Option #3
|
|
|
|
Appointment Reminder Details
|
Patient Recall Details
|
Eyewear Ready Details
|
Take control of your patient communication for $99/month*
Included services:
- Unlimited patient notifications sent as voice or text messages
- Real-time updates for confirmed appointments
- Automatic updates to order statuses
- Daily reporting so you can monitor your notifications.
* Additional monthly fees may apply for multi-location practices.